Pronto experienced a major incident on September 6, 2023 affecting Pronto Platform and Pronto Web App, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2023, 03:01 PM UTC
We are again seeing increased error rates and problems connecting to our real-time messaging service provider. This issue seems to be identical to the one we experienced yesterday. Our service provider has acknowledged the issue and is working on a resolution. Thank you for your patience.
- investigating Sep 06, 2023, 05:01 PM UTC
Overall things are working better, but we are still seeing sporadic connection issues. We continue to work with our provider to identify root cause. We apologize for the disruption today. We will continue to post updates as we get them.
- investigating Sep 06, 2023, 08:36 PM UTC
Our provider has made strides in fixing the issue but it is not completely resolved yet. We continue to see sporadic connection issues. These issues may be resolved temporarily by refreshing your web browser or by restarting your app (on mobile). We will continue to post updates as we know more.
- resolved Sep 06, 2023, 09:30 PM UTC
A fix has been implemented and we are now seeing normal connection rates. Thanks for your patience. As we gather more details about what happened we will share them in a post-mortem.