Pronto incident

Real-time web sockets issue

Minor Resolved View vendor source →

Pronto experienced a minor incident on September 7, 2023 affecting Pronto Platform and Pronto Web App, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2023, 02:34 PM UTC
Resolved
Sep 07, 2023, 03:28 PM UTC
Duration
54m
Detected by Pingoru
Sep 07, 2023, 02:34 PM UTC

Affected components

Pronto PlatformPronto Web App

Update timeline

  1. investigating Sep 07, 2023, 02:34 PM UTC

    We are again seeing increased error rates and problems connecting to our real-time messaging service provider. They are investigating the issue.

  2. monitoring Sep 07, 2023, 02:42 PM UTC

    Our provider has implemented a fix and we are monitoring the results.

  3. resolved Sep 07, 2023, 04:18 PM UTC

    This incident has been resolved.