Pronto experienced a major incident on September 20, 2023 affecting Pronto Platform and Pronto Web App, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2023, 09:12 PM UTC
Database queries have begun to hang for an unknown reason and have resulted in system downtime. We are investigating this right now with our database vendor and will update here as soon as we know more. We apologize for the downtime.
- monitoring Sep 20, 2023, 09:20 PM UTC
We have cleared out the hung queries and performance seems to be back to normal. We will continue monitoring for the next little while to ensure that the problem is resolved.
- monitoring Sep 20, 2023, 09:20 PM UTC
The system has recovered and is currently operational. We will continue to monitor the database and work to identify the cause.
- resolved Sep 20, 2023, 10:25 PM UTC
This incident has been resolved.