Pronto experienced a critical incident on March 19, 2024 affecting Pronto Platform and Pronto Web App, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto PlatformPronto Web App
Update timeline
- investigating Mar 19, 2024, 05:41 PM UTC
There is a connectivity issue with our primary database. We are working urgently with our database vendor to understand the issue and get it fixed as soon as possible. We apologize for the issues and will send out another update as soon as we know more.
- monitoring Mar 19, 2024, 05:52 PM UTC
A fix has been implemented and we are monitoring for stability.
- resolved Mar 19, 2024, 07:34 PM UTC
The issue has been fully resolved. Thanks for your patience.