ProNavigator Outage History

ProNavigator had 2 outages in the last 2 years totaling 10h 33m of downtime — averaging 0.1 incidents per month.

There were 2 ProNavigator outages since June 6, 2025 totaling 10h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pronavigator.ai

Minor October 20, 2025

Amazon DNS issues

Detected by Pingoru: Oct 20, 2025, 02:58 PM UTC
Resolved: Oct 21, 2025, 01:20 AM UTC
Duration: 10h 22m

Affected: Library

Timeline · 2 updates

monitoring Oct 20, 2025, 02:58 PM UTC

We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues. While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users. In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help. We're actively monitoring the situation and will share any updates as needed.
resolved Oct 21, 2025, 01:20 AM UTC

Amazon is now reporting their services are restored. If any problems persist for individual users, it is recommended they clear their browser and DNS cache.

Read the full incident report →

Major June 6, 2025

Autoprovisioned SSO User Login

Detected by Pingoru: Jun 06, 2025, 07:33 PM UTC
Resolved: Jun 06, 2025, 07:43 PM UTC
Duration: 10m

Affected: Login

Timeline · 3 updates

investigating Jun 06, 2025, 07:33 PM UTC

Autoprovisioned SSO users are unable to login with error: {"message": "Endpoint request timed out"}
monitoring Jun 06, 2025, 07:38 PM UTC

A fix has been applied and we are monitoring.
resolved Jun 06, 2025, 07:43 PM UTC

Affected users are now able to login.

Read the full incident report →