ProNavigator Outage History

ProNavigator had 5 outages in the last 2 years totaling 15h 47m of downtime — averaging 0.2 incidents per month.

There were 5 ProNavigator outages since July 30, 2024 totaling 15h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pronavigator.ai

Minor October 20, 2025

Amazon DNS issues

Detected by Pingoru: Oct 20, 2025, 02:58 PM UTC
Resolved: Oct 21, 2025, 01:20 AM UTC
Duration: 10h 22m

Affected: Library

Timeline · 2 updates

monitoring Oct 20, 2025, 02:58 PM UTC

We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues. While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users. In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help. We're actively monitoring the situation and will share any updates as needed.
resolved Oct 21, 2025, 01:20 AM UTC

Amazon is now reporting their services are restored. If any problems persist for individual users, it is recommended they clear their browser and DNS cache.

Read the full incident report →

Major June 6, 2025

Autoprovisioned SSO User Login

Detected by Pingoru: Jun 06, 2025, 07:33 PM UTC
Resolved: Jun 06, 2025, 07:43 PM UTC
Duration: 10m

Affected: Login

Timeline · 3 updates

investigating Jun 06, 2025, 07:33 PM UTC

Autoprovisioned SSO users are unable to login with error: {"message": "Endpoint request timed out"}
monitoring Jun 06, 2025, 07:38 PM UTC

A fix has been applied and we are monitoring.
resolved Jun 06, 2025, 07:43 PM UTC

Affected users are now able to login.

Read the full incident report →

Major May 27, 2025

Spinning on login for some users

Detected by Pingoru: May 27, 2025, 02:02 PM UTC
Resolved: May 27, 2025, 05:49 PM UTC
Duration: 3h 47m

Affected: Login

Timeline · 4 updates

identified May 27, 2025, 02:02 PM UTC

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.
identified May 27, 2025, 03:35 PM UTC

A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.
monitoring May 27, 2025, 03:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 27, 2025, 05:49 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 18, 2024

Search and Library Slowness and Timeouts

Detected by Pingoru: Sep 18, 2024, 07:33 PM UTC
Resolved: Sep 18, 2024, 07:47 PM UTC
Duration: 14m

Affected: Library

Timeline · 3 updates

identified Sep 18, 2024, 07:33 PM UTC

The issue has been identified and a fix is in progress.
monitoring Sep 18, 2024, 07:46 PM UTC

A fix has been implemented and we are monitoring.
resolved Sep 18, 2024, 07:47 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 30, 2024

Login issues for auto-provisioned users and announcement loading issues

Detected by Pingoru: Jul 30, 2024, 11:59 AM UTC
Resolved: Jul 30, 2024, 01:12 PM UTC
Duration: 1h 13m

Affected: ProNavigator PlatformLogin

Timeline · 3 updates

identified Jul 30, 2024, 11:59 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 30, 2024, 12:41 PM UTC

A fix has been implementated and we are monitoring the results.
resolved Jul 30, 2024, 01:12 PM UTC

This incident has been resolved.

Read the full incident report →