Prompt.io incident

Javascript Snippet functionality degraded

Minor Resolved View vendor source →

Prompt.io experienced a minor incident on March 2, 2020 affecting Prompt.io (Production) - Agent Tools, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2020, 06:32 PM UTC
Resolved
Mar 02, 2020, 07:55 PM UTC
Duration
1h 23m
Detected by Pingoru
Mar 02, 2020, 06:32 PM UTC

Affected components

Prompt.io (Production) - Agent Tools

Update timeline

  1. investigating Mar 02, 2020, 06:32 PM UTC

    We have identified an issue causing degraded performance with apps executing Javascript snippets on the Chatbox Platform. We are working to resolve it now.

  2. identified Mar 02, 2020, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 02, 2020, 07:08 PM UTC

    We have deployed a fix and are monitoring the situation.

  4. resolved Mar 02, 2020, 07:55 PM UTC

    No further javascript snippet issues in the last 60 mins. Considering this resolved.