Prompt.io experienced a major incident on March 20, 2020 affecting Prompt.io (Production) - Agent Tools, lasting 23h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Prompt.io (Production) - Agent Tools
Update timeline
- investigating Mar 20, 2020, 05:37 PM UTC
We are experiencing an issue on one of our servers that is causing some service disruptions for a portion of our customers. Working to resolve now.
- identified Mar 20, 2020, 05:59 PM UTC
Our system has been restored to working order. We have identified a bug in our software that caused the previous disruption. We are working on a fix and will deploy it shortly.
- monitoring Mar 21, 2020, 01:44 AM UTC
We have released a fix to the bug we experienced today and will monitor. Site has been in good health for remainder of day.
- resolved Mar 21, 2020, 05:01 PM UTC
This incident has been resolved.