Prompt.io incident

Availability issue

Critical Resolved View vendor source →

Prompt.io experienced a critical incident on March 23, 2020 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 19h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2020, 07:45 PM UTC
Resolved
Mar 24, 2020, 03:10 PM UTC
Duration
19h 24m
Detected by Pingoru
Mar 23, 2020, 07:45 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. investigating Mar 23, 2020, 07:45 PM UTC

    Our service is currently experiencing problems. We are investigating and working to fix the issue.

  2. monitoring Mar 23, 2020, 09:28 PM UTC

    The site is operational again. We are monitoring and investigating root cause.

  3. resolved Mar 24, 2020, 03:10 PM UTC

    This incident has been resolved.