Prompt.io incident

Unresponsive Data Connections

Critical Resolved View vendor source →

Prompt.io experienced a critical incident on September 17, 2020 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2020, 08:06 PM UTC
Resolved
Sep 17, 2020, 09:52 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 17, 2020, 08:06 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. investigating Sep 17, 2020, 08:06 PM UTC

    Our system is currently overloaded and not responsive when reading/writing data. We are restarting some of the services to try and remedy the issue.

  2. investigating Sep 17, 2020, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 17, 2020, 08:22 PM UTC

    We have restarted services and the system is functioning normally. We will continue to monitor.

  4. resolved Sep 17, 2020, 09:52 PM UTC

    Things are still looking normal. Moving this to resolved.