Prompt.io incident

Intermittent performance issues

Critical Resolved View vendor source →

Prompt.io experienced a critical incident on October 13, 2020 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 07:52 PM UTC
Resolved
Oct 14, 2020, 01:54 AM UTC
Duration
6h 1m
Detected by Pingoru
Oct 13, 2020, 07:52 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. investigating Oct 13, 2020, 07:52 PM UTC

    We are experiencing some performance issues. Investigating...

  2. investigating Oct 13, 2020, 08:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 13, 2020, 08:17 PM UTC

    We are restarting our site to restore availability

  4. monitoring Oct 13, 2020, 08:51 PM UTC

    We have brought the site back up and are operational. We will continue to monitor the situation and work to determine the root cause so we can get a fix implemented.

  5. investigating Oct 13, 2020, 11:35 PM UTC

    We are investigating

  6. investigating Oct 13, 2020, 11:48 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Oct 14, 2020, 12:06 AM UTC

    We have restarted services. We will continue to monitor and have plans to help rectify the situation this evening.

  8. resolved Oct 14, 2020, 01:54 AM UTC

    This incident has been resolved.