Prompt.io incident

Difficulty logging in reported for a small number of organizations

Minor Resolved View vendor source →

Prompt.io experienced a minor incident on June 1, 2022 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2022, 12:43 AM UTC
Resolved
Jun 01, 2022, 01:05 AM UTC
Duration
21m
Detected by Pingoru
Jun 01, 2022, 12:43 AM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. investigating Jun 01, 2022, 12:43 AM UTC

    We are currently investigating an issue where a small number of customers are experiencing latency and/or an inability to log in.

  2. resolved Jun 01, 2022, 01:05 AM UTC

    The incident has been resolved. A short term hiccup with services at AWS caused a problem. Normal service should now be restored for all customers.