Prompt.io incident

Message delivery delays from upstream providers

Minor Resolved View vendor source →

Prompt.io experienced a minor incident on September 7, 2022 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2022, 05:09 PM UTC
Resolved
Sep 07, 2022, 09:04 PM UTC
Duration
3h 54m
Detected by Pingoru
Sep 07, 2022, 05:09 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. monitoring Sep 07, 2022, 05:09 PM UTC

    In some instances, an upstream provider is causing delays in message delivery. Some customers have reported message delays of up to 15 minutes. We are monitoring closely. Messages sent through Prompt are eventually getting delivered.

  2. monitoring Sep 07, 2022, 07:19 PM UTC

    We are continuing to monitor. Outbound message delays are still occurring.

  3. resolved Sep 07, 2022, 09:04 PM UTC

    Upstream partners report normal delivery times for outbound messaging.