Prompt.io incident

MMS Delivery Delays of up to 30 minutes

Notice Resolved View vendor source →

Prompt.io experienced a notice incident on October 31, 2022 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 09:21 PM UTC
Resolved
Nov 01, 2022, 02:48 AM UTC
Duration
5h 26m
Detected by Pingoru
Oct 31, 2022, 09:21 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. monitoring Oct 31, 2022, 09:21 PM UTC

    There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, etc.) for MMS messages due to excessive election traffic. For more information on carrier delays, visit: https://prompt.stonly.com/kb/guide/en/understanding-message-delivery-delays-YDsM4NldNt/Steps/1984631

  2. resolved Nov 01, 2022, 02:48 AM UTC

    Carriers have informed us that MMS delivery delays have subsided and throughput is now at normal levels. Note that during the 2022 General Election through November 8, MMS delivery is expected to experience several periods with significant carrier delays or throughput limitations.