Prompt.io incident

Smart links sent via broadcast issues

Notice Resolved View vendor source →

Prompt.io experienced a notice incident on September 8, 2023 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2023, 08:09 PM UTC
Resolved
Sep 08, 2023, 09:16 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 08, 2023, 08:09 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. identified Sep 08, 2023, 08:09 PM UTC

    Smart links sent via broadcast text are causing errors for some customers. We have identified the issue and are actively working on a solution.

  2. identified Sep 08, 2023, 08:32 PM UTC

    A fix has been found -- estimated time to normal operation of about 1 hour from now.

  3. resolved Sep 08, 2023, 09:16 PM UTC

    The fix has been deployed. All previously sent smart links via broadcast now redirect correctly. Thank you for your patience while the team sorted out this important issue.