Prompt.io incident

Upstream messaging provider Issue for some accounts

Notice Resolved View vendor source →

Prompt.io experienced a notice incident on August 28, 2024 affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 08:32 PM UTC
Resolved
Aug 28, 2024, 10:03 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 28, 2024, 08:32 PM UTC

Affected components

Prompt.io (Production) - APIPrompt.io (Production) - Agent Tools

Update timeline

  1. investigating Aug 28, 2024, 08:32 PM UTC

    There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.

  2. resolved Aug 28, 2024, 10:03 PM UTC

    Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.