Profound Outage History
Profound is up right nowPingoru has recorded 65 incidents for Profound: 61 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 241 of 720 (34%) |
| May 2026 | 4 | 120 of 744 (16%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 102 of 720 (14%) |
| October 2026 | 1 | 0 of 541 (0%) |
Incidents, newest first
Minor September 24, 2026 Perplexity and AI Overviews are impacted 4d 5h section-351693 (Perplexity), section-351693 (Google AI Overviews), section-351693 (Perplexity), section-351693 (Google AI Overviews)
Started Sep 24, 2026, 09:23 PM UTC· resolved Sep 29, 2026, 03:00 AM UTC
- investigating Sep 24, 2026, 09:23 PM UTC
Our data collection from Perplexity and Google AI Overview are impacted from today, affecting Visibility Scores and Citation rates. We are actively working to restore this
- resolved Sep 29, 2026, 03:00 AM UTC
Resolved: Data collection from Google AI Overviews has been fully restored and is up to date
Major September 18, 2026 Service availability issues – section-240724 (tryprofound.com), section-240724 (tryprofound.com)
Started Sep 18, 2026, 10:55 PM UTC· resolved Sep 18, 2026, 10:55 PM UTC
- resolved Sep 18, 2026, 10:55 PM UTC
One of our upstream providers is experiencing an outage, which may impact service availability. We will provide updates as they become available.
Minor September 2, 2026 Google AI Mode citations are affected – section-351693 (Google AI Mode), section-351693 (Google AI Mode)
Started Sep 02, 2026, 07:05 PM UTC· resolved Sep 02, 2026, 07:05 PM UTC
- investigating Sep 02, 2026, 07:05 PM UTC
We're seeing variability in Google AI Mode citation data, which may impact some citation-related metrics. We are actively monitoring the situation and working on a fix to stabilize it
Minor July 24, 2026 Profound External API recovered –
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:11 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Agent Analytics Ingestion API recovered –
Started Jul 24, 2026, 11:10 AM UTC· resolved Jul 24, 2026, 11:10 AM UTC
No vendor updates were posted for this incident.
Minor May 14, 2026 Degraded dashboard performance 5h 2m section-240724 (API - Profound External), section-240724 (API - Profound External)
Started May 14, 2026, 02:23 PM UTC· resolved May 14, 2026, 07:25 PM UTC
- investigating May 14, 2026, 02:23 PM UTC
Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.
- resolved May 14, 2026, 07:25 PM UTC
We have worked with our upstream vendor to fix the issue and dashboard performance has recovered
Minor May 6, 2026 tryprofound.com wiederhergestellt 29m
Started May 06, 2026, 02:27 PM UTC· resolved May 06, 2026, 02:56 PM UTC
No vendor updates were posted for this incident.
Minor April 20, 2026 tryprofound.com recovered –
Started Apr 20, 2026, 10:46 PM UTC· resolved Apr 20, 2026, 10:46 PM UTC
No vendor updates were posted for this incident.
Minor April 5, 2026 Profound External API wiederhergestellt –
Started Apr 05, 2026, 04:01 AM UTC· resolved Apr 05, 2026, 04:01 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 30, 2026, 02:15 PM UTC· resolved Mar 30, 2026, 02:15 PM UTC
No vendor updates were posted for this incident.
Minor February 19, 2026 Authentication degradation 1h 34m section-240724 (tryprofound.com), section-240724 (tryprofound.com)
Started Feb 19, 2026, 04:40 PM UTC· resolved Feb 19, 2026, 06:14 PM UTC
- investigating Feb 19, 2026, 04:40 PM UTC
Our platform is currently experiencing intermittent issues with our authentication provider. Some users may have difficulty signing in or accessing their accounts.
- resolved Feb 19, 2026, 06:14 PM UTC
Our authentication provider has stabilized. We are continuing to monitor for any additional issues. If you experience any difficulties signing in, please try again or contact support.
Major June 12, 2025 Auth Provider Clerk is down - dashboard unavailable and login issues 2h 20m section-240724 (tryprofound.com)
Started Jun 12, 2025, 06:25 PM UTC· resolved Jun 12, 2025, 08:45 PM UTC
- investigating Jun 12, 2025, 06:25 PM UTC
Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform.
- resolved Jun 12, 2025, 08:45 PM UTC
Services are back to normal.
Minor February 11, 2025 Domain Analytics Log Ingestion API - Elevated Error Rates – section-240724 (API - Agent Analytics Ingestion)
Started Feb 11, 2025, 05:54 PM UTC· resolved Feb 11, 2025, 05:54 PM UTC
- resolved Feb 11, 2025, 05:54 PM UTC
The elevated error rates previously reported in the Domain Analytics Log Ingestion API have been resolved. The issue was caused by unexpected traffic pressure on our gateway infrastructure. Our teams have addressed the gateway bottleneck and restored normal service operation. Thank you for your patience during this disruption.
Major December 12, 2024 OpenAI Service Outage Impacting ChatGPT Response Collection – section-240724 (tryprofound.com)
Started Dec 12, 2024, 12:58 AM UTC· resolved Dec 12, 2024, 12:58 AM UTC
- resolved Dec 12, 2024, 12:58 AM UTC
OpenAI is experiencing a widespread service disruption affecting multiple services including ChatGPT, API access, and Sora. This outage is directly impacting Profound's daily ChatGPT response collection operations.