Profound Outage History

Profound degraded View live status →

Profound had 14 outages in the last 2 years totaling 111h 2m of downtime — averaging 0.6 incidents per month.

There were 14 Profound outages since December 12, 2024 totaling 111h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tryprofound.com/en

Minor September 24, 2026

Perplexity and AI Overviews...

Detected by Pingoru
Sep 24, 2026, 09:23 PM UTC
Resolved
Sep 29, 2026, 03:00 AM UTC
Duration
4d 5h
Affected: Answer Engine Insights: Platforms (Perplexity)Answer Engine Insights: Platforms (Google AI Overviews)
Timeline · 2 updates
  1. investigating Sep 24, 2026, 09:23 PM UTC

    Our data collection from Perplexity and Google AI Overview are impacted from today, affecting Visibility Scores and Citation rates. We are actively working to restore this

  2. resolved Sep 29, 2026, 03:00 AM UTC

    Resolved: Data collection from Google AI Overviews has been fully restored and is up to date

Read the full incident report →

Major September 18, 2026

Service availability issues

Detected by Pingoru
Sep 18, 2026, 10:55 PM UTC
Resolved
Sep 18, 2026, 10:55 PM UTC
Duration
—
Affected: Status (tryprofound.com)
Timeline · 1 update
  1. investigating Sep 18, 2026, 10:55 PM UTC

    One of our upstream providers is experiencing an outage, which may impact service availability. We will provide updates as they become available.

Read the full incident report →

Minor September 2, 2026

Google AI Mode citations ar...

Detected by Pingoru
Sep 02, 2026, 07:05 PM UTC
Resolved
Sep 02, 2026, 07:05 PM UTC
Duration
—
Affected: Answer Engine Insights: Platforms (Google AI Mode)
Timeline · 1 update
  1. investigating Sep 02, 2026, 07:05 PM UTC

    We're seeing variability in Google AI Mode citation data, which may impact some citation-related metrics. We are actively monitoring the situation and working on a fix to stabilize it

Read the full incident report →

Minor May 14, 2026

Degraded dashboard performance

Detected by Pingoru
May 14, 2026, 02:23 PM UTC
Resolved
May 14, 2026, 07:25 PM UTC
Duration
5h 2m
Affected: Status (API - Profound External)
Timeline · 2 updates
  1. investigating May 14, 2026, 02:23 PM UTC

    Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.

  2. resolved May 14, 2026, 07:25 PM UTC

    We have worked with our upstream vendor to fix the issue and dashboard performance has recovered

Read the full incident report →

Minor February 19, 2026

Authentication degradation

Detected by Pingoru
Feb 19, 2026, 04:40 PM UTC
Resolved
Feb 19, 2026, 06:14 PM UTC
Duration
1h 34m
Affected: Status (tryprofound.com)
Timeline · 2 updates
  1. investigating Feb 19, 2026, 04:40 PM UTC

    Our platform is currently experiencing intermittent issues with our authentication provider. Some users may have difficulty signing in or accessing their accounts.

  2. resolved Feb 19, 2026, 06:14 PM UTC

    Our authentication provider has stabilized. We are continuing to monitor for any additional issues. If you experience any difficulties signing in, please try again or contact support.

Read the full incident report →

Major June 12, 2025

Auth Provider Clerk is down...

Detected by Pingoru
Jun 12, 2025, 06:25 PM UTC
Resolved
Jun 12, 2025, 08:45 PM UTC
Duration
2h 20m
Affected: Status (tryprofound.com)
Timeline · 2 updates
  1. investigating Jun 12, 2025, 06:25 PM UTC

    Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform.

  2. resolved Jun 12, 2025, 08:45 PM UTC

    Services are back to normal.

Read the full incident report →

Minor February 11, 2025

Domain Analytics Log Ingest...

Detected by Pingoru
Feb 11, 2025, 05:54 PM UTC
Resolved
Feb 11, 2025, 05:54 PM UTC
Duration
—
Affected: Status (API - Agent Analytics Ingestion)
Timeline · 1 update
  1. resolved Feb 11, 2025, 05:54 PM UTC

    The elevated error rates previously reported in the Domain Analytics Log Ingestion API have been resolved. The issue was caused by unexpected traffic pressure on our gateway infrastructure. Our teams have addressed the gateway bottleneck and restored normal service operation. Thank you for your patience during this disruption.

Read the full incident report →

Major December 12, 2024

OpenAI Service Outage Impac...

Detected by Pingoru
Dec 12, 2024, 12:58 AM UTC
Resolved
Dec 12, 2024, 12:58 AM UTC
Duration
—
Affected: Status (tryprofound.com)
Timeline · 1 update
  1. resolved Dec 12, 2024, 12:58 AM UTC

    OpenAI is experiencing a widespread service disruption affecting multiple services including ChatGPT, API access, and Sora. This outage is directly impacting Profound's daily ChatGPT response collection operations.

Read the full incident report →