Proemion Outage History
Proemion is up right nowPingoru has recorded 50 incidents for Proemion: 5 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 2 | 73 of 512 (14%) |
Incidents, newest first
Notice October 12, 2026 No emails were sent from DataPlatform 3d 1h Web Service, REST API
Started Oct 12, 2026, 09:00 AM UTC· resolved Oct 15, 2026, 10:21 AM UTC
- monitoring Oct 15, 2026, 10:17 AM UTC
Between 12oct2026 and 15oct2026 DataPlatform has failed to send out any emails.
- monitoring Oct 15, 2026, 10:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 15, 2026, 10:21 AM UTC
This incident has been resolved.
Critical September 29, 2026 REST APIs unavailable 3h 3m DataPortal, REST API
Started Sep 29, 2026, 11:25 AM UTC· resolved Sep 29, 2026, 02:29 PM UTC
- investigating Sep 29, 2026, 11:47 AM UTC
We are aware that REST APIs are currently unavailable. We are actively working on the issue.
- monitoring Sep 29, 2026, 11:49 AM UTC
We have identified and deployed a fix. We are monitoring the services.
- resolved Sep 29, 2026, 02:29 PM UTC
This incident has been resolved.
Notice February 2, 2026 Statuspage API Access Issues 7d 23h
Started Feb 02, 2026, 12:25 PM UTC· resolved Feb 10, 2026, 11:54 AM UTC
- identified Feb 02, 2026, 12:25 PM UTC
Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.
- monitoring Feb 02, 2026, 03:39 PM UTC
We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
- identified Feb 03, 2026, 08:11 AM UTC
Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.
- monitoring Feb 04, 2026, 09:01 AM UTC
Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
- monitoring Feb 05, 2026, 02:19 PM UTC
Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.
- resolved Feb 10, 2026, 11:54 AM UTC
Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.
Major November 5, 2025 Device Activation Functions not available 6h 18m Connection Service, DataPortal, Web Service, REST API
Started Nov 05, 2025, 09:11 AM UTC· resolved Nov 05, 2025, 03:30 PM UTC
- investigating Nov 05, 2025, 09:11 AM UTC
We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.
- monitoring Nov 05, 2025, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2025, 03:30 PM UTC
This incident has been resolved.
Notice September 12, 2025 Data Imports from 3rd party platforms are down 6h 15m
Started Sep 12, 2025, 02:00 AM UTC· resolved Sep 12, 2025, 08:15 AM UTC
- investigating Sep 12, 2025, 04:23 AM UTC
The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.
- identified Sep 12, 2025, 06:32 AM UTC
Root cause identified. Our engineers are working on fixing it.
- monitoring Sep 12, 2025, 07:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 08:15 AM UTC
This incident has been resolved.
Minor June 26, 2025 Go-Live is failing 2h 29m DataPortal, REST API
Started Jun 26, 2025, 02:45 PM UTC· resolved Jun 26, 2025, 05:14 PM UTC
- identified Jun 26, 2025, 02:45 PM UTC
New device activation (go-live) currently has a problem, we are recovering the services.
- monitoring Jun 26, 2025, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2025, 05:14 PM UTC
This incident has been resolved.
Notice March 19, 2025 Delays during device activations 1d 10h DataPortal, REST API
Started Mar 19, 2025, 05:00 AM UTC· resolved Mar 20, 2025, 03:39 PM UTC
- identified Mar 19, 2025, 01:14 PM UTC
We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.
- monitoring Mar 20, 2025, 06:55 AM UTC
A work-around has been implemented, we are monitoring the go live requests.
- resolved Mar 20, 2025, 03:39 PM UTC
The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.
Notice March 19, 2025 Delay during the device activation process –
Started Mar 19, 2025, 05:00 AM UTC· resolved Mar 19, 2025, 05:00 AM UTC
- resolved Mar 19, 2025, 01:13 PM UTC
We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.
Major February 19, 2025 New telematic unit SIM activation is delayed 1d 19h Mobile Network Services
Started Feb 19, 2025, 01:11 PM UTC· resolved Feb 21, 2025, 09:00 AM UTC
- investigating Feb 19, 2025, 01:11 PM UTC
We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.
- identified Feb 19, 2025, 01:23 PM UTC
The SIM provider has identified the problem and is working on fixing it.
- identified Feb 20, 2025, 04:58 AM UTC
The third-party acknowledged the issue and suggested a workaround which we are considering.
- monitoring Feb 21, 2025, 07:11 AM UTC
The work-around has been active since yesterday night, we are monitoring the SIM card activations.
- resolved Feb 21, 2025, 09:00 AM UTC
This incident has been resolved.
Major January 31, 2025 Data Plaform and Data Ingestion outage 3h 48m Connection Service, Data Processing, DataPortal, Web Service and 2 more
Started Jan 31, 2025, 08:38 AM UTC· resolved Jan 31, 2025, 12:26 PM UTC
- identified Jan 31, 2025, 08:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2025, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 12:26 PM UTC
This incident has been resolved.
Critical November 14, 2024 Elevated API Errors 48m DataPortal, REST API, AEMP API
Started Nov 14, 2024, 02:22 PM UTC· resolved Nov 14, 2024, 03:11 PM UTC
- investigating Nov 14, 2024, 02:22 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating Nov 14, 2024, 02:24 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 14, 2024, 02:41 PM UTC
We have restored service, it's fully operational. We are monitoring for any more adverse impact.
- resolved Nov 14, 2024, 03:11 PM UTC
The incident has been resolved, we have identified the root cause.