Proemion had 10 outages in the last 2 years totaling 292h 41m of downtime — averaging 0.4 incidents per month.
There were 10 Proemion outages since November 14, 2024 totaling 292h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware that REST APIs are currently unavailable. We are actively working on the issue.
We have identified and deployed a fix. We are monitoring the services.
This incident has been resolved.
Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.
We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.
Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.
Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.
We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.
Root cause identified. Our engineers are working on fixing it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
New device activation (go-live) currently has a problem, we are recovering the services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.
We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.
A work-around has been implemented, we are monitoring the go live requests.
The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.
We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.
The SIM provider has identified the problem and is working on fixing it.
The third-party acknowledged the issue and suggested a workaround which we are considering.
The work-around has been active since yesterday night, we are monitoring the SIM card activations.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are continuing to investigate this issue.
We have restored service, it's fully operational. We are monitoring for any more adverse impact.
The incident has been resolved, we have identified the root cause.