Proemion Outage History

Proemion is up right now

Pingoru has recorded 51 incidents for Proemion: 6 in the last 12 months and 4 in the last 90 days.

Source: status.proemion.com

51incidents recorded
6last 12 months
4last 90 days
46 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct14%
Pingoru began tracking Proemion in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202613 of 720 (0%)
October 2026373 of 525 (14%)

Incidents, newest first

Notice October 21, 2026 PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 –

Started Oct 21, 2026, 11:15 AM UTC· resolved Oct 21, 2026, 11:15 AM UTC

  1. resolved Oct 22, 2026, 09:35 AM UTC

    With regard to the two widely advertised PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 we clarify that Proemion does not use the affected technology in any part of its DataPlatform or ancillary systems. We became aware of the vulnerabilities on Oct 21 13:05 CEST and immediately coordinated internally to assess the risk which was limited to Proemion website. We setup a static copy of the website and then took the services offline until after a patch was provided and installed. Additionally we waited a 12h cooldown time before bringing the website back online. There is no evidence that the vulnerabilities were used successfully against the website. The Proemion website runs on separate infrastructure without any connection to our other services. We release this statement to all customers who might need it for their own purposes.

Read the full incident report →

Notice October 12, 2026 No emails were sent from DataPlatform 3d 1h Web Service, REST API

Started Oct 12, 2026, 09:00 AM UTC· resolved Oct 15, 2026, 10:21 AM UTC

  1. monitoring Oct 15, 2026, 10:17 AM UTC

    Between 12oct2026 and 15oct2026 DataPlatform has failed to send out any emails.

  2. monitoring Oct 15, 2026, 10:18 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 15, 2026, 10:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 29, 2026 REST APIs unavailable 3h 3m DataPortal, REST API

Started Sep 29, 2026, 11:25 AM UTC· resolved Sep 29, 2026, 02:29 PM UTC

  1. investigating Sep 29, 2026, 11:47 AM UTC

    We are aware that REST APIs are currently unavailable. We are actively working on the issue.

  2. monitoring Sep 29, 2026, 11:49 AM UTC

    We have identified and deployed a fix. We are monitoring the services.

  3. resolved Sep 29, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2026 Statuspage API Access Issues 7d 23h

Started Feb 02, 2026, 12:25 PM UTC· resolved Feb 10, 2026, 11:54 AM UTC

  1. identified Feb 02, 2026, 12:25 PM UTC

    Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

  2. monitoring Feb 02, 2026, 03:39 PM UTC

    We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

  3. identified Feb 03, 2026, 08:11 AM UTC

    Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

  4. monitoring Feb 04, 2026, 09:01 AM UTC

    Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

  5. monitoring Feb 05, 2026, 02:19 PM UTC

    Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

  6. resolved Feb 10, 2026, 11:54 AM UTC

    Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

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Major November 5, 2025 Device Activation Functions not available 6h 18m Connection Service, DataPortal, Web Service, REST API

Started Nov 05, 2025, 09:11 AM UTC· resolved Nov 05, 2025, 03:30 PM UTC

  1. investigating Nov 05, 2025, 09:11 AM UTC

    We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

  2. monitoring Nov 05, 2025, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 12, 2025 Data Imports from 3rd party platforms are down 6h 15m

Started Sep 12, 2025, 02:00 AM UTC· resolved Sep 12, 2025, 08:15 AM UTC

  1. investigating Sep 12, 2025, 04:23 AM UTC

    The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

  2. identified Sep 12, 2025, 06:32 AM UTC

    Root cause identified. Our engineers are working on fixing it.

  3. monitoring Sep 12, 2025, 07:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2025, 08:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025 Go-Live is failing 2h 29m DataPortal, REST API

Started Jun 26, 2025, 02:45 PM UTC· resolved Jun 26, 2025, 05:14 PM UTC

  1. identified Jun 26, 2025, 02:45 PM UTC

    New device activation (go-live) currently has a problem, we are recovering the services.

  2. monitoring Jun 26, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2025 Delays during device activations 1d 10h DataPortal, REST API

Started Mar 19, 2025, 05:00 AM UTC· resolved Mar 20, 2025, 03:39 PM UTC

  1. identified Mar 19, 2025, 01:14 PM UTC

    We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

  2. monitoring Mar 20, 2025, 06:55 AM UTC

    A work-around has been implemented, we are monitoring the go live requests.

  3. resolved Mar 20, 2025, 03:39 PM UTC

    The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

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Notice March 19, 2025 Delay during the device activation process –

Started Mar 19, 2025, 05:00 AM UTC· resolved Mar 19, 2025, 05:00 AM UTC

  1. resolved Mar 19, 2025, 01:13 PM UTC

    We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

Read the full incident report →

Major February 19, 2025 New telematic unit SIM activation is delayed 1d 19h Mobile Network Services

Started Feb 19, 2025, 01:11 PM UTC· resolved Feb 21, 2025, 09:00 AM UTC

  1. investigating Feb 19, 2025, 01:11 PM UTC

    We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

  2. identified Feb 19, 2025, 01:23 PM UTC

    The SIM provider has identified the problem and is working on fixing it.

  3. identified Feb 20, 2025, 04:58 AM UTC

    The third-party acknowledged the issue and suggested a workaround which we are considering.

  4. monitoring Feb 21, 2025, 07:11 AM UTC

    The work-around has been active since yesterday night, we are monitoring the SIM card activations.

  5. resolved Feb 21, 2025, 09:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 31, 2025 Data Plaform and Data Ingestion outage 3h 48m Connection Service, Data Processing, DataPortal, Web Service and 2 more

Started Jan 31, 2025, 08:38 AM UTC· resolved Jan 31, 2025, 12:26 PM UTC

  1. identified Jan 31, 2025, 08:38 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 31, 2025, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 14, 2024 Elevated API Errors 48m DataPortal, REST API, AEMP API

Started Nov 14, 2024, 02:22 PM UTC· resolved Nov 14, 2024, 03:11 PM UTC

  1. investigating Nov 14, 2024, 02:22 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Nov 14, 2024, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 14, 2024, 02:41 PM UTC

    We have restored service, it's fully operational. We are monitoring for any more adverse impact.

  4. resolved Nov 14, 2024, 03:11 PM UTC

    The incident has been resolved, we have identified the root cause.

Read the full incident report →