Prodly incident

Partial Service Outage - Degraded Performance

Major Resolved View vendor source →

Prodly experienced a major incident on August 19, 2025 affecting AppOps, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 09:30 PM UTC
Resolved
Aug 20, 2025, 02:24 AM UTC
Duration
4h 53m
Detected by Pingoru
Aug 19, 2025, 09:30 PM UTC

Affected components

AppOps

Update timeline

  1. investigating Aug 19, 2025, 09:45 PM UTC

    We are investigating intermittent timeouts accessing the Prodly services.

  2. investigating Aug 19, 2025, 10:52 PM UTC

    We are continuing to investigate the root cause of the issue.

  3. investigating Aug 20, 2025, 01:15 AM UTC

    We are continuing to investigate the root cause of the issue.

  4. monitoring Aug 20, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2025, 02:24 AM UTC

    This incident has been resolved.