Prodly incident

Prodly AppOps Degraded Performance

Minor Resolved View vendor source →

Prodly experienced a minor incident on September 23, 2020 affecting AppOps Deployment, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2020, 10:15 PM UTC
Resolved
Sep 24, 2020, 02:32 AM UTC
Duration
4h 17m
Detected by Pingoru
Sep 23, 2020, 10:15 PM UTC

Affected components

AppOps Deployment

Update timeline

  1. investigating Sep 23, 2020, 10:15 PM UTC

    The Prodly AppOps service is currently experiencing degraded performance. We are investigating and will rectify the issue as soon as possible. As always, if you have any questions, don’t hesitate to email [email protected].

  2. investigating Sep 23, 2020, 10:30 PM UTC

    One of the deployment workers is experiencing high memory usage, we are tracking deployments which could be contributing to the problem.

  3. monitoring Sep 23, 2020, 10:36 PM UTC

    Waiting for a heavy job to complete, then the instance should recover.

  4. resolved Sep 24, 2020, 02:32 AM UTC

    Resource usage has lowered, worker back to normal.