Prodly experienced a major incident on September 13, 2022 affecting AppOps Deployment, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
AppOps Deployment
Update timeline
- investigating Sep 13, 2022, 05:17 PM UTC
During a deployment, there is an intermittent error invoking the VEID retrieve service to pull mapped record IDs.
- identified Sep 13, 2022, 05:18 PM UTC
The cause has been identified as WAF related. The WAF rules have been updated to prevent failures.
- monitoring Sep 13, 2022, 05:18 PM UTC
WAF rules have been updated to allow retrieve calls.
- resolved Sep 13, 2022, 09:37 PM UTC
This incident has been resolved.