Prodly experienced a critical incident on January 10, 2023 affecting AppOps, lasting 9h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2023, 07:13 PM UTC
An interruption in the Prodly AppOps service has occurred. You may see the following message in your Release tab: "There's a problem with your Control Environment" "The control environment authorization is invalid or cannot be found. You have not been assigned the required custom permission to manage the control environment. Contact your administrator or ensure that all required permission sets have been assigned." This is actively being investigated.
- identified Jan 11, 2023, 12:48 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 11, 2023, 04:48 AM UTC
A fix has been implemented. A hotfix 12.2.1 will be released at 12pm tomorrow, January 11th to ensure this does not reoccur.