Prodly experienced a major incident on March 22, 2023 affecting AppOps, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
AppOps
Update timeline
- investigating Mar 22, 2023, 07:37 PM UTC
An interruption in the Prodly AppOps service has occurred for a subset of accounts. Users may see may experience a licensing error when opening the product tab.
- identified Mar 22, 2023, 07:38 PM UTC
The issue has been identified as a bad configuration as part of the v12.7 release
- monitoring Mar 22, 2023, 07:38 PM UTC
A fix has been deployed and we are verifying the fix.
- resolved Mar 22, 2023, 07:44 PM UTC
This error has been resolved and verified.