ProcedureFlow incident

Connection issues

Major Resolved View vendor source →

ProcedureFlow experienced a major incident on December 19, 2018 affecting Application (https://app.procedureflow.com), lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2018, 01:11 PM UTC
Resolved
Dec 19, 2018, 03:39 PM UTC
Duration
2h 27m
Detected by Pingoru
Dec 19, 2018, 01:11 PM UTC

Affected components

Application (https://app.procedureflow.com)

Update timeline

  1. investigating Dec 19, 2018, 01:11 PM UTC

    We are currently investigating connection issues to app.procedureflow.com.

  2. monitoring Dec 19, 2018, 01:50 PM UTC

    We are working with our hosting provider (AWS) to investigate/monitor this issue.

  3. resolved Dec 19, 2018, 03:39 PM UTC

    This incident has been resolved. According to our host provider, AWS, between 12:56 AM and 12:59 AM UTC there was an issue with our load balancer which caused some connections to app.procedureflow.com to fail. We are working with AWS to prevent this from happening in the future.