ProcedureFlow experienced a notice incident on February 22, 2022 affecting Application (https://app.procedureflow.com), lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 22, 2022, 06:04 PM UTC
We are aware that some customers are unable to receive emails from ProcedureFlow for many features like invitations, password resets, etc. We have identified that only customers using the Proofpoint email protection service are affected by this issue. ProcedureFlow uses Amazon SES to send emails. Proofpoint is blocking most or all emails being sent from Amazon SES IPs (not just ProcedureFlow). We are working directly with Amazon to escalate and resolve this issue with Proofpoint. We are also working to proactively identify customers that may be affected by this issue. If you're not receiving emails from ProcedureFlow (such as password resets) and suspect you are affected by this issue: please ask your IT team to confirm they're using Proofpoint and to request that Proofpoint unblocks Amazon SES IPs.
- resolved Feb 24, 2022, 03:26 PM UTC
This incident has been resolved.