Privy had 8 outages in the last 2 years totaling 221h 34m of downtime — averaging 0.3 incidents per month.
There were 8 Privy outages since January 30, 2025 totaling 221h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently troubleshooting an issue with landing pages returning an SSL certificate error
We've implemented a remediation to our landing pages to resolve the SSL certificate issue.
This incident has been resolved.
Nov 18, 10:23 EST Resolved - This incident has been resolved. Nov 18, 09:23 EST Update - The ongoing issues with Privy Landing Pages and Embedded Forms have been traced to an issue with one of our vendors, Cloudflare. We’re monitoring the issue, but you can also view their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov 18, 08:55 EST Update - Access to the Privy dashboard has stabilized. We are monitoring intermittent performance for landing pages and embedded forms. Nov 18, 08:28 EST Update - A fix is in place and we are continuing to monitor service performance. Nov 18, 07:59 EST Identified - Access to Privy’s dashboard is experiencing intermittent unavailability. We’ve identified the issue and are working with a vendor to resolve it. We do not believe this is impacting scheduled or sent emails or sms.
We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.
SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning.
This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager.
We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.
This incident is resolved.
We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.
Our engineers have identified the problem with link redirection and are working on a solution
We're actively working on a fix. Email redirect links will be restored gradually.
Issue resolved. Email redirect links are now working normally.
The issue causing slow dashboard renders has been identified. We are actively working on a fix.
We have implemented a solution for the slow dashboard renders and are now monitoring performance closely.
This incident has been resolved.
Our engineering team has identified an issue causing a delay in email delivery and email event processing. We're working on a fix and will update this page once we have more information.
A fix has been deployed. Emails are going out and events are being processed. Our engineering team is continuing to monitor the situation.
This incident has been resolved.
We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.
We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support.
We are continuing to monitor for any further issues.
This incident has been resolved.