Privy incident

Delayed newsletters for some users

Minor Resolved View vendor source →

Privy experienced a minor incident on November 28, 2019 affecting Email Sending, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2019, 05:03 PM UTC
Resolved
Nov 29, 2019, 07:04 PM UTC
Duration
1d 2h
Detected by Pingoru
Nov 28, 2019, 05:03 PM UTC

Affected components

Email Sending

Update timeline

  1. identified Nov 28, 2019, 05:03 PM UTC

    A subset of newsletters are currently showing delays (accounts using DNS settings starting with scph). Most accounts (those using DNS settings starting with privy-sg) are not affected. Engineering is monitoring the issue and investigating a fix.

  2. monitoring Nov 29, 2019, 06:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 29, 2019, 07:04 PM UTC

    This incident has been resolved.