Privy experienced a critical incident on April 23, 2020 affecting Dashboard and Email Sending and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 23, 2020, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 23, 2020, 04:36 PM UTC
We are continuing to work on a fix for this issue. Secondary services are coming online.
- identified Apr 23, 2020, 04:49 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed collecting sign-ups.
- identified Apr 23, 2020, 04:51 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed collecting sign-ups.
- identified Apr 23, 2020, 04:57 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running, however sign-ups are still impacted. - Dashboard access has been restored. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 05:15 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 05:27 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 05:52 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 05:58 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Email Sync is partially degraded, varying by email service provider. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 06:23 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Email Sync is partially degraded, varying by email service provider. - Privy Text for autoresponders is partially degraded. Sign in via 3rd party providers is currently unavailable.
- identified Apr 23, 2020, 06:26 PM UTC
We are continuing to work on a fix for this issue. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Privy Text has resumed sending. - Email Sync is partially degraded, varying by email service provider. Sign in via 3rd party providers is currently unavailable.
- monitoring Apr 23, 2020, 06:50 PM UTC
We are monitoring overall platform stability. - Secondary services are coming online. - On-Site campaigns have resumed running and sign-ups are confirmed to be processing. - Dashboard access has been restored. - Newsletters, autoresponders, email-sequences, and workflows have resumed sending. - Privy Text has resumed sending. - Email Sync is partially degraded, varying by email service provider. - Sign in via 3rd party providers is partially degraded.
- resolved Apr 23, 2020, 07:52 PM UTC
This incident has been resolved.