Privy incident

Text messages delayed

Critical Resolved View vendor source →

Privy experienced a critical incident on August 18, 2020 affecting Text Sending, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2020, 07:34 PM UTC
Resolved
Aug 19, 2020, 01:35 AM UTC
Duration
6h
Detected by Pingoru
Aug 18, 2020, 07:34 PM UTC

Affected components

Text Sending

Update timeline

  1. investigating Aug 18, 2020, 07:34 PM UTC

    We are currently investigating this issue.

  2. identified Aug 18, 2020, 07:41 PM UTC

    The issue has been identified and we are working towards a resolution.

  3. identified Aug 18, 2020, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 18, 2020, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 19, 2020, 01:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 19, 2020, 01:35 AM UTC

    This incident has been resolved.