Privy incident

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Major Resolved View vendor source →

Privy experienced a major incident on October 3, 2020 affecting Dashboard and Email Sending and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2020, 04:24 AM UTC
Resolved
Oct 03, 2020, 05:49 AM UTC
Duration
1h 25m
Detected by Pingoru
Oct 03, 2020, 04:24 AM UTC

Affected components

DashboardEmail SendingText SendingWebsite CampaignsEmail InfrastructurePlatform

Update timeline

  1. investigating Oct 03, 2020, 04:24 AM UTC

    We are currently investigating the issue.

  2. investigating Oct 03, 2020, 04:32 AM UTC

    All Privy services affected my major outage. Continuing to investigate root cause.

  3. investigating Oct 03, 2020, 05:20 AM UTC

    Identified root cause, working on patch.

  4. monitoring Oct 03, 2020, 05:35 AM UTC

    A fix has been identified & will be shipped ASAP.

  5. monitoring Oct 03, 2020, 05:49 AM UTC

    Fix has been shipped.

  6. resolved Oct 03, 2020, 05:49 AM UTC

    This incident has been resolved.