Privy incident

Dashboard not loading for some users

Minor Resolved View vendor source →

Privy experienced a minor incident on November 2, 2020 affecting Dashboard, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2020, 02:01 PM UTC
Resolved
Nov 02, 2020, 02:26 PM UTC
Duration
24m
Detected by Pingoru
Nov 02, 2020, 02:01 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Nov 02, 2020, 02:01 PM UTC

    Some users reported being unable to load the merchant dashboard over the weekend. After investigating the issue, engineering rolled back the most recent dashboard release and is now monitoring for additional issues.

  2. monitoring Nov 02, 2020, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 02, 2020, 02:26 PM UTC

    The issue has been resolved.