Privy experienced a minor incident on December 15, 2020 affecting Email Sending, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2020, 09:31 PM UTC
Some users sending to Gmail addresses encounter a "550-5.1.1 The email account that you tried to reach does not exist." rejection. We are currently investigating this issue and assessing impact.
- identified Dec 15, 2020, 09:56 PM UTC
Gmail has acknowledged an issue and will have an update at 5:30PM eastern time: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab Privy has temporarily disabled sending of emails. All emails will be queued and will resume sending at the conclusion of the incident.
- monitoring Dec 16, 2020, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 16, 2020, 12:31 AM UTC
Emails have resumed sending. Privy engineering will evaluate steps for undoing suppressions and mitigating impact of this incident.
- resolved Dec 16, 2020, 01:02 AM UTC
This incident has been resolved.