Privy incident

Delayed abandoned cart emails

Minor Resolved View vendor source →

Privy experienced a minor incident on January 8, 2021 affecting Email Sending, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2021, 03:55 PM UTC
Resolved
Jan 08, 2021, 09:25 PM UTC
Duration
5h 29m
Detected by Pingoru
Jan 08, 2021, 03:55 PM UTC

Affected components

Email Sending

Update timeline

  1. monitoring Jan 08, 2021, 03:55 PM UTC

    We are experiencing delays in background job processing for abandoned cart emails. A fix has been applied and we are observing improvements to performance.

  2. resolved Jan 08, 2021, 09:25 PM UTC

    This incident has been resolved.