Privy experienced a major incident on November 19, 2021 affecting Email Sending, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Email Sending
Update timeline
- identified Nov 19, 2021, 04:46 PM UTC
We have identified an increase in bounce rates and spam filtering for merchants without a custom sending domain. We are actively working to address this issue. Merchants can mitigate this issue by connecting a custom sending domain.
- identified Nov 19, 2021, 10:42 PM UTC
We are continuing to work on a fix for this issue. We have implemented some mitigations for about half of affected merchants, and are continuing to apply mitigations to the remaining affected accounts.
- resolved Nov 20, 2021, 08:40 PM UTC
This incident has been resolved.