Privy experienced a major incident on September 30, 2022 affecting Email Sending and Text Sending, lasting 22h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2022, 02:54 PM UTC
We are seeing a higher volume of Emails and Text messages failing to send.
- identified Sep 30, 2022, 06:02 PM UTC
We've identified the issue that's causing Email and Text sending errors. We are continuing working to address the issue. Text messaging sending is online but we're still seeing elevated sending error rates. We've temporarily paused email sending for Newsletters, Automations, and Autoresponders: these emails are being enqueued and will be sent out upon resolution. EDIT: Text messaging was also paused around 12:40 EDT. Text messages are being enqueued.
- identified Sep 30, 2022, 07:54 PM UTC
We are continuing to work to fix this issue. There may be some brief downtime in the coming hours as we work to resolve the issue.
- identified Sep 30, 2022, 07:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 01, 2022, 12:24 AM UTC
We are continuing to work on a fix for this issue. Emails and Texts are continuing being enqueued.
- monitoring Oct 01, 2022, 03:32 PM UTC
Emails and Texts are sending. We are continuing to monitor for any further issues.
- resolved Oct 01, 2022, 05:00 PM UTC
This incident has been resolved.