Privy experienced a critical incident on January 18, 2023 affecting Email Sending, lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2023, 01:49 AM UTC
Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.
- investigating Jan 18, 2023, 03:18 AM UTC
Our engineers are continuing to investigate this issue. We'll provide updates as we have them.
- identified Jan 18, 2023, 05:08 AM UTC
Our engineers have identified the problem and we're working on determining a solution.
- identified Jan 18, 2023, 07:41 AM UTC
Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved.
- identified Jan 18, 2023, 03:26 PM UTC
Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience.
- identified Jan 18, 2023, 08:13 PM UTC
We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience.
- monitoring Jan 18, 2023, 09:46 PM UTC
Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog.
- resolved Jan 19, 2023, 12:07 AM UTC
Our engineers have resolved this incident. Email send performance is back to normal.