Privy incident

Outbound email delivery is delayed for a small number of campaigns

Minor Resolved View vendor source →

Privy experienced a minor incident on December 11, 2023 affecting Email Sending, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 06:17 PM UTC
Resolved
Dec 12, 2023, 01:42 AM UTC
Duration
7h 25m
Detected by Pingoru
Dec 11, 2023, 06:17 PM UTC

Affected components

Email Sending

Update timeline

  1. investigating Dec 11, 2023, 06:17 PM UTC

    Our engineering team has identified an issue causing a small number of email campaigns to be delayed in sending. We're investigating this issue.

  2. identified Dec 11, 2023, 09:58 PM UTC

    Our engineering team has identified the cause of the issue and a fix is being implemented.

  3. monitoring Dec 11, 2023, 10:57 PM UTC

    A fix has been implemented and we are monitoring. All email should be sending normally now.

  4. resolved Dec 12, 2023, 01:42 AM UTC

    All systems are operating normally.