Privy incident

Integration with Klaviyo disconnecting for some users

Minor Resolved View vendor source →

Privy experienced a minor incident on January 10, 2024 affecting Signup Integrations, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 09:09 PM UTC
Resolved
Jan 11, 2024, 10:54 PM UTC
Duration
1d 1h
Detected by Pingoru
Jan 10, 2024, 09:09 PM UTC

Affected components

Signup Integrations

Update timeline

  1. investigating Jan 10, 2024, 09:09 PM UTC

    Our engineering team has noted an issue with the Privy <> Klaviyo integration which are occurring for some Privy users. We're investigating this issue and will provide more information as we are able.

  2. investigating Jan 10, 2024, 11:00 PM UTC

    Our engineering team is continuing to investigate this issue.

  3. investigating Jan 10, 2024, 11:00 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 11, 2024, 03:38 PM UTC

    This issue has been mitigated and we're monitoring the system to ensure it's resovled.

  5. resolved Jan 11, 2024, 10:54 PM UTC

    We have not seen any recurrence of this issue in 24 hours. If you have any issues with your Klaviyo integration, please reach out to our support team.