Privy incident

Issues saving Email Editor

Major Resolved View vendor source →

Privy experienced a major incident on January 30, 2025 affecting Dashboard, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 04:01 PM UTC
Resolved
Jan 30, 2025, 08:40 PM UTC
Duration
4h 38m
Detected by Pingoru
Jan 30, 2025, 04:01 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 30, 2025, 04:01 PM UTC

    We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.

  2. monitoring Jan 30, 2025, 04:57 PM UTC

    We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support.

  3. monitoring Jan 30, 2025, 08:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 30, 2025, 08:40 PM UTC

    This incident has been resolved.