Privy incident

Email links are not working

Notice Resolved View vendor source →

Privy experienced a notice incident on May 29, 2025, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 06:39 PM UTC
Resolved
May 30, 2025, 12:25 AM UTC
Duration
5h 45m
Detected by Pingoru
May 29, 2025, 06:39 PM UTC

Update timeline

  1. investigating May 29, 2025, 06:39 PM UTC

    We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

  2. investigating May 29, 2025, 08:24 PM UTC

    Our engineers have identified the problem with link redirection and are working on a solution

  3. monitoring May 30, 2025, 12:15 AM UTC

    We're actively working on a fix. Email redirect links will be restored gradually.

  4. resolved May 30, 2025, 12:25 AM UTC

    Issue resolved. Email redirect links are now working normally.