Privy experienced a major incident on September 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 03, 2025, 08:12 PM UTC
Sep 3, 16:12 EDT Resolved - This incident is resolved. Aug 28, 18:18 EDT Monitoring - We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager. Aug 28, 16:19 EDT Update - This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager. Aug 27, 20:28 EDT Update - SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning. Aug 27, 11:05 EDT Identified - We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.