Prismatic had 3 outages in the last 2 years totaling 6h 47m of downtime — averaging 0.1 incidents per month.
There were 3 Prismatic outages since September 3, 2025 totaling 6h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 20:04 and 23:20 UTC on August 17, the OAuth2 service in eu-west-1 experienced intermittent periods of token refresh failures. The issue was corrected the same night and refreshes resumed normally.
A routine update caused a service interruption of the execution pipeline for some customers for approximately 5 minutes. A rollback was performed and service was restored. The Prismatic team is investigating the root cause and will ensure a subsequent update does not contain the same regression.