Prismatic incident

Upstream identity manager outage

Critical Resolved View vendor source →

Prismatic experienced a critical incident on April 20, 2021 affecting GraphQL API and Web App, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 04:01 PM UTC
Resolved
Apr 20, 2021, 10:02 PM UTC
Duration
6h 1m
Detected by Pingoru
Apr 20, 2021, 04:01 PM UTC

Affected components

GraphQL APIWeb App

Update timeline

  1. identified Apr 20, 2021, 04:01 PM UTC

    The upstream identity manager used for authorization is currently experiencing an outage and is resulting in the API and webapp being inaccessible.

  2. monitoring Apr 20, 2021, 08:09 PM UTC

    The upstream service is reporting progress restoring service. We will continue to monitor the situation and update the status page accordingly.

  3. monitoring Apr 20, 2021, 09:25 PM UTC

    The API and webapp look to be functioning properly. We are continuing to monitor the upstream situation.

  4. resolved Apr 20, 2021, 10:02 PM UTC

    This incident has been resolved.