Prismatic incident

Increased error rate

Critical Resolved View vendor source →

Prismatic experienced a critical incident on March 28, 2022 affecting GraphQL API and Web App and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 02:35 PM UTC
Resolved
Mar 28, 2022, 03:56 PM UTC
Duration
1h 21m
Detected by Pingoru
Mar 28, 2022, 02:35 PM UTC

Affected components

GraphQL APIWeb AppIntegration RunnerOAuth 2.0 Refresh

Update timeline

  1. investigating Mar 28, 2022, 02:35 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 28, 2022, 02:41 PM UTC

    We are continuing to investigate the issue and implement mitigations.

  3. investigating Mar 28, 2022, 02:56 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 28, 2022, 03:18 PM UTC

    We are continuing to implement mitigations.

  5. identified Mar 28, 2022, 03:18 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Mar 28, 2022, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Mar 28, 2022, 03:40 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Mar 28, 2022, 03:56 PM UTC

    This incident has been resolved.