Prismatic incident

Increased Error Rates for some AWS services in US-EAST-2 region

Minor Resolved View vendor source →

Prismatic experienced a minor incident on May 15, 2023 affecting Integration Runner and OAuth 2.0 Refresh, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2023, 11:22 PM UTC
Resolved
May 15, 2023, 11:33 PM UTC
Duration
11m
Detected by Pingoru
May 15, 2023, 11:22 PM UTC

Affected components

Integration RunnerOAuth 2.0 Refresh

Update timeline

  1. investigating May 15, 2023, 11:22 PM UTC

    Prismatic received an AWS Health status alert at approximately 6:07 Central which indicated that they are investigating increased error rates for some of their services in their us-east-2 region. This may result in failed integration executions, scheduled executions, and OAuth2 token refresh attempts. Our team is monitoring the incident and trying to gauge the magnitude of any impact to Prismatic customers and their users.

  2. resolved May 15, 2023, 11:33 PM UTC

    At approximately 6:26 Central AWS confirmed their mitigation efforts were successful, with error rates returning to normal. Our team will continue to monitor the situation, but it appears the issue is resolved.