Prisma Cloud had 8 outages in the last 2 years totaling 16h 31m of downtime — averaging 0.3 incidents per month.
There were 8 Prisma Cloud outages since October 8, 2024 totaling 16h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.
We are aware of an availability issue with our API and are working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.
We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.
The issue has been identified and a fix is being implemented.
We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.
prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.
There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.
Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.