Prisma Cloud Outage History

Prisma Cloud is up right now

Prisma Cloud had 8 outages in the last 2 years totaling 19h 30m of downtime — averaging 0.3 incidents per month.

There were 8 Prisma Cloud outages since June 18, 2024 totaling 19h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.prismacloud.com

Critical April 14, 2026

prisma CLOUD is unavailable

Detected by Pingoru
Apr 14, 2026, 06:36 AM UTC
Resolved
Apr 14, 2026, 07:17 AM UTC
Duration
40m
Affected: prisma CLOUD websiteAPISFTPprisma APP
Timeline · 4 updates
  1. investigating Apr 14, 2026, 06:36 AM UTC

    We are currently investigating this issue.

  2. identified Apr 14, 2026, 06:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 14, 2026, 06:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 14, 2026, 07:17 AM UTC

    The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

Read the full incident report →

Critical January 28, 2026

API availability problem

Detected by Pingoru
Jan 28, 2026, 04:44 PM UTC
Resolved
Jan 28, 2026, 05:46 PM UTC
Duration
1h 2m
Affected: API
Timeline · 4 updates
  1. investigating Jan 28, 2026, 04:44 PM UTC

    We are aware of an availability issue with our API and are working on a fix.

  2. identified Jan 28, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 14, 2025

Data Processing Issue

Detected by Pingoru
Apr 14, 2025, 06:39 AM UTC
Resolved
Apr 14, 2025, 04:46 PM UTC
Duration
10h 6m
Affected: prisma CLOUD websiteAPISFTPprisma APP
Timeline · 7 updates
  1. investigating Apr 14, 2025, 06:39 AM UTC

    We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

  2. investigating Apr 14, 2025, 08:54 AM UTC

    We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

  3. identified Apr 14, 2025, 09:33 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 14, 2025, 11:32 AM UTC

    We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

  5. monitoring Apr 14, 2025, 02:16 PM UTC

    prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

  6. monitoring Apr 14, 2025, 04:46 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 14, 2025, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2025

Availability of detailed night overview data

Detected by Pingoru
Apr 08, 2025, 03:24 PM UTC
Resolved
Apr 08, 2025, 06:36 PM UTC
Duration
3h 11m
Affected: prisma CLOUD website
Timeline · 3 updates
  1. identified Apr 08, 2025, 03:24 PM UTC

    We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

  2. monitoring Apr 08, 2025, 06:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2025

Downtime during release preparations

Detected by Pingoru
Apr 06, 2025, 06:00 AM UTC
Resolved
Apr 06, 2025, 07:30 AM UTC
Duration
1h 30m
Timeline · 1 update
  1. resolved Apr 07, 2025, 10:05 AM UTC

    On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

Read the full incident report →

Notice November 16, 2024

prisma CLOUD unavailable

Detected by Pingoru
Nov 16, 2024, 07:00 AM UTC
Resolved
Nov 16, 2024, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 16, 2024, 12:27 PM UTC

    There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

Read the full incident report →

Notice October 8, 2024

Services unavailable

Detected by Pingoru
Oct 08, 2024, 11:10 AM UTC
Resolved
Oct 01, 2024, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2024, 11:10 AM UTC

    Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

Read the full incident report →

Critical June 18, 2024

Incident reported by infrastructure provider

Detected by Pingoru
Jun 18, 2024, 08:16 AM UTC
Resolved
Jun 18, 2024, 11:14 AM UTC
Duration
2h 58m
Affected: prisma CLOUD websiteAPISFTP
Timeline · 4 updates
  1. investigating Jun 18, 2024, 08:16 AM UTC

    Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

  2. identified Jun 18, 2024, 08:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2024, 09:12 AM UTC

    Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

  4. resolved Jun 18, 2024, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →